At Glow and Glam, we want you to have a smooth and satisfying shopping experience. We carefully aim to provide quality skincare and beauty products, but if you receive a damaged, defective, incorrect, or incomplete order, we are here to help.
Please read the following Return & Refund Policy before placing an order.
1. Return Eligibility
You may request a return within 3–5 days of receiving your order if:
- You received a damaged product.
- You received a defective product.
- You received the wrong product.
- An item is missing from your order.
- The product received is significantly different from the product ordered.
For hygiene and safety reasons, skincare and beauty products should generally be unused and unopened to qualify for a return, except when the product arrives damaged, defective, or incorrect.
2. Return Period
All eligible return requests must be submitted within 3–5 days of delivery.
We recommend contacting us as soon as you receive your order and checking the products carefully.
Return requests submitted after 5 days may not be accepted, except where applicable law requires otherwise.
3. How to Request a Return
To request a return, please contact Glow and Glam through our Contact Us page within the return period.
Please provide:
- Your full name
- Order number
- Product name
- Reason for return
- Clear photographs or videos of the product
- Photos of the packaging and shipping label, where applicable
We may request additional information to verify the issue before approving a return.
4. Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.
For damaged products, please keep the original packaging until your return request has been reviewed.
After reviewing the information provided, Glow and Glam may offer an appropriate solution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.
5. Non-Returnable Products
For hygiene and safety reasons, opened or used skincare and beauty products are generally not eligible for return or exchange unless the product is damaged, defective, or incorrectly supplied.
A return may also be rejected if:
- The return request is submitted after the applicable return period.
- The product has been used or opened without an eligible issue.
- The original packaging is missing or significantly damaged.
- The product has been damaged because of improper use or storage.
- The product is returned without the required order information.
- The product has been altered or tampered with after delivery.
6. Refund Policy
If your return is approved and a refund is applicable, we will process the refund through the appropriate payment method or another suitable method communicated to you.
The time required for the refund to appear in your account may depend on your bank, payment provider, or payment method.
Any applicable delivery or shipping charges may not be refundable unless the issue was caused by an error on our part or otherwise required by applicable law.
7. Replacement and Exchange
Where appropriate, Glow and Glam may offer a replacement or exchange instead of a refund.
Replacement or exchange products are subject to availability. If the same product is unavailable, we may provide another appropriate solution.
8. Order Cancellation
If you want to cancel your order, please contact us as soon as possible.
Cancellation may not be possible once an order has been processed or shipped. If your order has already been dispatched, you may need to follow the applicable return procedure.
9. Return Shipping
If a return is approved because you received a damaged, defective, incorrect, or incomplete product, Glow and Glam may provide instructions regarding the return shipping process.
For other return requests, return shipping costs may be the responsibility of the customer, where permitted by applicable law.
10. Products Purchased Through Third Parties
Glow and Glam may sometimes provide links to third-party retailers, marketplaces, or sellers.
If you purchase a product directly from another website or seller, that purchase is subject to the third party’s own return, refund, cancellation, and exchange policies.
Glow and Glam is not responsible for returns, refunds, deliveries, or customer service for purchases made directly through third-party websites.
11. Refund for Unavailable Products
If a product becomes unavailable after an order has been placed and we are unable to fulfill the order, the affected order or item may be cancelled and an applicable refund may be issued.
12. Product Condition for Returns
Returned products should be in the condition in which they were received, along with their original packaging and accessories where applicable.
Glow and Glam reserves the right to review the condition of returned products before approving a refund, replacement, or exchange.
13. Changes to This Return & Refund Policy
Glow and Glam may update or modify this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.
Any changes will be published on this page with an updated Last Updated date.
14. Contact Us
If you have any questions about our Return & Refund Policy, returns, exchanges, replacements, or refunds, please contact us through our Contact Us page.
When contacting us about an order, please include your order number so that we can assist you more efficiently.
Thank you for choosing Glow and Glam.